Subscription & Cancellation Policy

Last updated: August 2026

Thank you for subscribing to mamakind. We’re so happy to have you here.

Our monthly subscription is designed to give you something special to look forward to each month, with a thoughtfully curated mamakind box delivered to your door.

Your subscription

When you subscribe to mamakind, you will receive a new mamakind box each month until you choose to cancel your subscription.

Your first box will be the box available at the time you place your order. Each following month, you’ll receive a new box with a different selection of thoughtfully chosen products.

By subscribing, you authorise us to automatically charge your chosen payment method according to your subscription billing schedule.

Monthly pricing

Your subscription price will be shown when you sign up.

Your subscription will automatically renew each month unless you choose to cancel.

If we ever need to change the price of your subscription, we will provide you with notice before the new price takes effect.

Monthly order cut-off

The cut-off for each month’s mamakind box is the 15th of the month.

To receive that month’s box, you must place your order or have an active subscription by the 15th.

If you subscribe after the 15th, your first box will be the following month’s box.

For example, if you subscribe on 20 September, your first mamakind box will be the October box.

Cancelling your subscription

You can cancel your subscription at any time.

To avoid being charged for your next mamakind box, your subscription must be cancelled before your next scheduled payment is processed.

Once a payment has been successfully processed for your next box, we may be unable to cancel that month’s order.

Cancelling your subscription will stop future recurring payments and future boxes. It will not automatically cancel or refund an order that has already been paid for or entered the packing and dispatch process.

Skipping a month

If you need to take a break, you may be able to skip a month through your subscription account.

Please make any changes before your next scheduled payment date. Once payment has been processed, we may be unable to apply a skip to that month.

Updating your details

It is your responsibility to keep your subscription details up to date, including your payment method and delivery address.

If your payment cannot be processed, we may contact you to update your details. Your subscription or delivery may be paused until payment has been successfully received.

Cancelling or changing a subscription

If you need help managing, cancelling or updating your subscription, please contact us at hello@mamakind.co.nz

We’re always happy to help.