Terms & Conditions

Last updated: August 2026

Welcome to mamakind. These Terms & Conditions apply when you access or use our website, purchase a one-off mamakind box or sign up for a mamakind subscription.

By placing an order with us, you agree to these Terms & Conditions.

Throughout these terms, “we”, “us”, “our” and “mamakind” refer to mamakind. “You” and “your” refer to the customer.

1. Our products

mamakind is a monthly self-care box created especially for mums.

The contents of each mamakind box may change from month to month. Product images, descriptions and sneak peeks are provided as accurately as possible, however contents may occasionally vary from those shown due to product availability or other unforeseen circumstances.

Where a product needs to be substituted, we will always aim to provide an alternative of similar value and quality.

Please carefully check individual product information and ingredients if you have allergies, sensitivities or other concerns. While we take care when selecting products for your box, mamakind is not responsible for adverse reactions to products manufactured or supplied by third parties.

2. Pricing and payment

All prices are shown in New Zealand dollars (NZD).

We offer both one-off purchases and monthly subscriptions. Prices and any applicable shipping costs will be displayed before you complete your order.

We may change our prices from time to time. Any price changes will not affect an order that has already been paid for.

3. Monthly subscriptions

When you subscribe to mamakind, you agree to receive and pay for a mamakind box on a recurring monthly basis unless or until you cancel your subscription.

Your first box will be the box available at the time you place your subscription order. Future subscription boxes will contain different products and may vary each month.

Your payment method will be charged according to the billing schedule shown when you sign up for your subscription.

You are responsible for ensuring that your payment details remain current and valid.

If a recurring payment cannot be successfully processed, we may contact you to update your payment details or suspend future deliveries until payment has been received.

4. Monthly order cut-off

The order cut-off for each monthly mamakind box is the 15th of the month.

To receive that month’s box, your order or subscription must be placed by the 15th.

Orders placed after the 15th will be allocated to the following month’s box.

For example, if you place an order after 15 September, you will receive the October mamakind box.

We recommend placing your order early, as some boxes or limited releases may have limited availability.

5. Cancelling your subscription

You can cancel your mamakind subscription at any time through your subscription account or by contacting us.

To avoid being charged for your next box, your cancellation must be completed before your next scheduled subscription payment is processed.

If payment for your next box has already been processed, we may be unable to cancel that order.

Cancelling your subscription will stop future recurring payments and future boxes, but will not automatically cancel an order that has already been paid for and is being prepared or processed.

6. Skipping a month

If your subscription allows you to skip a month, you can manage this through your subscription account before the relevant billing date.

Once a payment has been processed or an order has entered preparation, we may be unable to apply a skip to that month's box.

7. Shipping and delivery

We currently ship within New Zealand.

Our boxes are generally packed and dispatched towards the end of each month. Delivery times may vary depending on your location and the delivery provider.

While we do our best to ensure your box arrives within the expected timeframe, delivery dates are estimates only and may be affected by circumstances outside our control, including courier delays, weather events or public holidays.

You are responsible for providing a complete and accurate delivery address. mamakind is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by you.

If your order is returned to us because an incorrect address was provided, additional shipping costs may apply to resend the order.

8. Returns, refunds and replacements

We want you to love your mamakind experience. If there is a problem with your order, please contact us as soon as possible and we will do our best to help.

We do not offer refunds for a change of mind once an order has been processed or dispatched, unless required by New Zealand law.

If your box arrives damaged, contains an incorrect item or has a product missing, please contact us at **hello@mamakind.co.nz **and include your order number and photographs where relevant.

Nothing in these Terms & Conditions is intended to limit your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law.

9. Damaged or faulty products

If a product in your box is faulty or does not meet the guarantees required under New Zealand consumer law, please contact us as soon as reasonably possible.

Depending on the circumstances, you may be entitled to a repair, replacement or refund.

10. Product information and allergies

Some products included in mamakind boxes may contain ingredients that could cause allergic reactions or sensitivities.

It is your responsibility to read product labels, ingredients, warnings and instructions before using any product.

If you are pregnant, breastfeeding, taking medication or have a medical condition, allergy or other health concern, please seek appropriate advice before using products where necessary.

mamakind does not provide medical advice and the information provided on our website or social media channels is for general information only.

11. Message of kindness

As part of the mamakind experience, customers may have the opportunity to submit a message of kindness for another mum.

By submitting a message, you give mamakind permission to anonymously include, reproduce or share that message as part of a future mamakind experience or our marketing, provided that we do not intentionally include your personal contact details or identifying information.

Please do not include personal, confidential, offensive, unlawful or inappropriate information in your message.

We reserve the right not to use or share any submitted message.

12. Limited releases and availability

Some mamakind boxes, including limited or Founder releases, may be available in limited quantities.

Adding a product to your cart does not guarantee availability. Your order is only confirmed once payment has been successfully completed and you receive an order confirmation.

13. Promotions and discount codes

From time to time, we may offer promotions, discount codes or special offers.

Unless otherwise stated:

• promotions cannot be exchanged for cash;

• discount codes cannot be combined with other offers;

• promotions are subject to availability; and

• we may withdraw or amend a promotion where reasonably necessary.

14. Intellectual property

All content on the mamakind website and social media channels, including our name, branding, logos, images, copy and designs, remains the property of mamakind or its respective owners.

You may not copy, reproduce, distribute or use our content for commercial purposes without our prior written permission.

15. Privacy

Your privacy is important to us. Our collection, use and storage of personal information is explained in our Privacy Policy.

By using our website or placing an order with us, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

16. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time.

Any changes will take effect when they are published on our website. We encourage you to review these Terms & Conditions periodically.

If we make a significant change that affects an existing subscription, we will provide notice where required or appropriate.

17. Contact us

If you have any questions about these Terms & Conditions, please contact us:

mamakind
Email: hello@mamakind.co.nz
Website: mamakind.co.nz